Skip to main content

Prescriptions mailed to me FAQ

How do I know if I have a HealthPartners Mail Order benefit?

To check your mail order benefits, visit healthpartners.com/my/benefits. You can also call HealthPartners Member Services on the number on the back of your member ID card.

Can I get a 90-day supply of my medicine?

Yes. Have your doctor write your prescription for a 90-day supply.

How long does it take to get an order?

You’ll get your order within seven to ten business days after WellDyneRx receives your order. For orders that require WellDyneRx to contact your doctor or insurance company it usually adds one to two business days.

Do I have to pay for postage or handling?

No, there’s no charge for standard shipping or handling.

Where do you mail prescriptions?

Prescriptions can be mailed to all 50 states and Washington, D.C. We may transfer, fill and ship your prescription at our delivery pharmacy. Orders can’t be shipped outside the U.S.

How are my prescriptions mailed?

Prescriptions are mailed in a plain unmarked package. They’re shipped first class via the U.S. Postal Service, but could be shipped via another delivery service if your order needs special handling. Your order may arrive in multiple packages.

What days do you mail prescriptions?

Prescriptions are mailed Monday through Saturday to make sure you get them as soon possible. If your medicine needs refrigeration, WellDyneRx will only mail those Monday through Thursday.

Orders are shipped and tracked with delivery confirmation. You’re required to sign for packages that contain certain controlled substances. Packages aren’t mailed on postal holidays.

Can I order medicines that need refrigeration?

Yes, medicines that need refrigeration are shipped in an insulated package with cold packs. Not all refrigerated items may be mailed. WellDyneRx will work with you if they can’t mail your medicine.

How do I pay for my order?

Payment in full is needed before we can ship your order. MasterCard, Visa, Discover and Amex are all accepted. FSA and HSA cards are also accepted. Cash and check aren’t accepted.

If you owe more than $225 for your medicine, WellDyneRx will contact you to confirm your order. Your order won’t ship unless you’ve agreed to the amount.

Can I return a prescription?

No, you can’t return a prescription for credit or a refund. It’s against the law for prescriptions to be returned for resale or reuse.

NOTE:

  • To save you money, this pharmacy will substitute whenever possible an FDA-approved, less expensive, generic drug product, which is therapeutically equivalent to and safely interchangeable with the medicine prescribed by your doctor, unless you object to this substitution.
  • Prescription dispensing information may be reported as required by state law to the Prescription Drug Monitoring Program. This information may be used by the state for program administration.
Back to top