HealthPartners member claims

Looking for COVID-19 claims and coverage information? Visit our COVID-19 insurance FAQs.

How to file a claim with us

A claim is a request for us to pay for covered benefits under your plan. You or your provider must file a claim before we can reimburse costs according to your plan’s coverage. Most claims create an Explanation of Benefits (EOB) we’ll send to you.

There are different types of HealthPartners claims, depending on the plans or products you have, including:

  • Medical and dental claims
  • Pharmacy claims
  • Consumer-directed health plan (CDHP) claims, like Flexible Spending Accounts (FSAs) and Health Reimbursement Accounts (HRAs)
Many claims are submitted automatically on your behalf, but claims you submit yourself generally take us about four to six weeks to process. Please note:
  • If your primary insurance isn’t with HealthPartners, you’ll need to provide an EOB from your primary insurance company when submitting a claim to us as a secondary payer.
  • If you have a Medical Assistance (Medicaid) plan with us, we’re unable to process claims you submit yourself.

If you have a question about how to file a claim with us, we’re here to help. Call Member Services at the number on the back of your member ID card or send us a message.

Additional resources

If you have additional questions about claims, call Member Services at the number on the back of your member ID card or send us a message. We’re ready to help.

As part of our coverage criteria policies, some care, services or medicine may require prior authorization before they’re covered. For more information and details, contact Member Services.

Review your plan details

The easiest way to see your insurance plan details is to sign in to your HealthPartners account. If you have questions about your coverage, contact Member Services.

Are you a provider?

Find more information about submitting claims at our provider portal.