Due to the COVID-19 outbreak, the Department of Labor (DOL) and Internal Revenue Service (IRS) have extended deadlines for members to file claims for benefits, appeal adverse benefit determinations and file requests for external review. Under agency guidance, certain time periods must be disregarded when determining applicable deadlines – the disregarded period is the earlier of one year or the end of the outbreak period (July 10, 2023). If you have questions about a specific deadline applicable to your situation, please contact Member Services.
How to file a claim with us
There are different types of HealthPartners claims, depending on the plans or products you have, including:
- Medical and dental claims
- Pharmacy claims
- Consumer-directed health plan (CDHP) claims, like Flexible Spending Accounts (FSAs) and Health Reimbursement Accounts (HRAs)
- If your primary insurance isn’t with HealthPartners, you’ll need to provide an EOB from your primary insurance company when submitting a claim to us as a secondary payer.
- If you have a Medical Assistance (Medicaid) plan with us, we’re unable to process claims you submit yourself.
If you have a question about how to file a claim with us, we’re here to help. Call Member Services at the number on the back of your member ID card or
If you have additional questions about claims, call Member Services at the number on the back of your member ID card or
As part of
Review your plan details
The easiest way to see your insurance plan details is to
Learn more about claims
Check out these helpful guides to some claims questions we hear most often:
Are you a provider?
Find more information about submitting claims at our