Contact information and support for health insurance plan members

Call Member Services at the phone number on the back of your member ID card.

Don’t have your member ID card with you? You can reach Member Services at the phone numbers below.

We have several resources to help with everything from general health questions to understanding treatment options to caring for your newborn and more:

• CareLine℠ service nurse line – 612-339-3663 or 800-551-0859. CareLine nurses can answer your general health questions 24/7/365. If you’re feeling ill, you can get advice on whether you should see a doctor, go to urgent care or head to the emergency room. You can also get help with medication questions, effective home treatment options and more.
• BabyLine – 612-333-2229 or 800-845-9297. For new and expecting parents, our staff of OB-GYN nurses is available 24/7/365 with answers and advice about pregnancy, birth, and caring for your new baby.
• Behavioral health navigators – 952-883-5811 or 888-638-8787. Get compassionate assistance finding a mental or chemical health care professional in your current plan network. Our navigators can also answer your mental and behavioral health benefit questions.
• Nurse Navigators℠ – Call Member Services. Our knowledgeable team of nurses can help you make informed decisions about your health care, especially when it comes to newly diagnosed and chronic conditions. They’ll help you work within your plan benefits to choose treatment options that are both effective and economical.

You may also find these programs and tools helpful:

• Pharmacy services, tools and programs
• Health care programs, support and resources for better health
  • Pregnancy support for mothers-to-be
  • Behavioral and mental health support
  • Health coaching for weight loss, tobacco and more
  • Condition management support services