HealthPartners MSHO service area
HealthPartners MSHO is available in 12 Minnesota counties:
What is MSHO?
Minnesota Senior Health Options (MSHO) is for people age 65 or older who have Medical Assistance and Medicare Parts A and B. It combines your coverage into one plan and has extra benefits – at no cost to you. MSHO includes coverage for medical, prescription drug and dental benefits in addition to long-term care coverage and support for a healthy lifestyle.Learn more in the MSHO informational booklet
How much will I pay?
There is little to no cost to you. MSHO members have no monthly premium. You pay $0 for covered services if you go to an in-network doctor.
Your costs for Part D prescription drugs depends on your income and whether you live in a long-term care facility:
- Generic drugs and brands treated as generics: $0/$1.30/$3.70
- Brand-name drugs: $0/$4.00/$9.20
MSHO plan benefits and perks
With the MSHO plan, you get guidance from a Care Coordinator and support from many other resources (see the benefits and perks below). The MSHO plan covers services like:
- Doctor or specialist visits and routine physical exams
- Inpatient hospital visits and outpatient care
- Emergency and urgent care in the United States
- Medical supplies
- Hearing exams and hearing aids
- Eye exams and glasses
- Dental coverage
MSHO also covers long-term care services, such as nursing home care, home health, personal care assistance, and home and community-based services like chore and companion services and assisted living.
Having benefits that make a difference
The extra benefits and perks you get with HealthPartners MSHO at no added cost include:
- An animatronic support pet* (lap cat) for companionship, helping to reduce anxiety and loneliness
- An electronic tablet* with education and wellness tools for diabetes, heart disease, cognitive impairment or depression
- Home-delivered meals and post-discharge care support after a hospital stay or surgery
- Caregiver support, including coaching and counseling through family caregiver services, short-term respite care, psychotherapy and transportation to these services*
- A light therapy lamp to ease depression
- Bathroom safety devices and two night lights with motion sensors to help prevent falls
- Silver&Fit® Healthy Aging and Exercise Program, which includes a health club membership and at-home fitness kits
- An activity tracker and a weight management program
- $50 gift cards when you complete key health screenings: Medicare Annual Wellness Visit, breast cancer screening (mammogram), osteoporosis bone density test and colorectal cancer screening
If you have Minnesota Senior Care Plus (MSC+), review this comparison to see how you can simplify your coverage and get more benefits with HealthPartners MSHO.
*Available to members with specific diagnoses who meet eligibility criteria.
Finding a doctor in the MSHO network
When you join HealthPartners MSHO, you agree to use doctors and hospitals that are in the plan’s network. The MSHO network includes HealthPartners and Park Nicollet hospitals and clinics, as well as many other providers in our service area.
Check the provider list before you get health care services. You’ll be responsible for costs for health care services you get out of network (except for emergencies, out-of-area urgently needed care, or renal dialysis).
How do I apply?
You won’t need extensive paperwork to apply for MSHO. Just download an application, fill it out and mail it in.
- Oct. 1 – Dec. 7: 8 a.m. to 6 p.m. CT, Monday through Saturday. On Sundays and federal holidays, leave a message and we’ll get back to you within one business day.
- Dec. 8 – Sept. 30: 8 a.m. to 6 p.m. CT, Monday through Friday. On weekends and federal holidays, leave a message and we’ll get back to you within one business day.
You can also email us at MSHOSales@healthpartners.com for assistance.
When can I enroll?
You can enroll in or change your MSHO plan:
- When you become eligible for Medical Assistance and Medicare
- Once each quarter, January through September
- During annual open enrollment, Oct. 15 through Dec. 7
Generally, the plan will be effective the first day of the month after you enroll. If you sign up during open enrollment, your plan will be effective Jan. 1 of the next year.
Help from a Care Coordinator
One of the biggest benefits of MSHO is working with a Care Coordinator. Care Coordinators are registered nurses or licensed social workers who can help you get the care you need.
Your Care Coordinator will make sure your primary care doctor and other health professionals are in contact with each other (with your permission). Your Care Coordinator is also available to help you as your health needs change, and they’ll support you through all stages of your health care journey.
Your Care Coordinator can:
- Meet with you (options available)
- Explain how your plan works
- Partner with you to set health goals, make a care plan, and give you support and tools
- Help with prescription drugs and refills, as needed
- Navigate coverage of services within Medicare and Medicaid, so you don't have to. This includes the Elderly Waiver, personal care assistance, home care, assisted living, transitional care, nursing home care and end-of-life care
- Complete assessments with you for services such as personal care assistance, Assisted Living, Elderly Waiver and nursing home admission
- Arrange special services (if you qualify) like home health, personal care assistance, or chore and companion services
- Recommend ways to make your home safer
Help with other support and resources
It's important to keep yourself healthy by getting the care you need. That's why you'll get a lot of other support and great resources, like:
- Interpreter services for patients and members who have limited English proficiency (LEP) or who are deaf, deaf-blind or hard-of-hearing
- Rides to covered medical and dental appointments
- Access to Nurse Navigators who are specially trained to help you get the most from your health plan
- Access to our CareLine℠ so you can ask health questions
- Healthy eating resources
MSHO documents and information
- MSHO Summary of Benefits
- Appeals and grievances
- Medicare educational blog
- MSHO network provider and pharmacy directory
- Nondiscrimination notice and language assistance for MSHO
- Supplemental benefits and other perks
- MSHO Member Handbook
- Health care directive information
Member contact information
- Oct. 1 – March 31: 8 a.m. to 8 p.m. CT, 7 days a week.
- April 1 – Sept. 30: 8 a.m. to 8 p.m. CT, Monday through Friday. On weekends and federal holidays, leave a message and we’ll get back to you within one business day.
Last updated October 2020
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