Contact information and support for health insurance plan members

CareLine nurses can answer your general health questions 24/7/365. If you’re feeling ill, you can get advice on whether you should see a doctor, go to urgent care or head to the emergency room. You can also get help with medication questions, effective home treatment options and more.

Reach CareLine anytime at 800-551-0859. You can also visit our health library for general medical information.

Are you a parent-to-be or a new parent? If you need help, our staff of OB-GYN nurses is here for you 24/7/365 with:

You can reach BabyLine anytime at 800-845-9297.

Our knowledgeable team of nurses can help you make informed decisions about your health care, especially when it comes to newly diagnosed and chronic conditions. They’ll help you work within your plan benefits to choose treatment options that are both effective and economical.

If you’re a medical plan member, reach our Nurse Navigators by calling Member Services at the number on the back of your member ID card.

If you need help managing your health, we have resources and programs for weight management, pregnancy, quitting tobacco, rare and chronic conditions, and much more. We also offer condition management support services to help coordinate care for eligible members who need additional assistance.

Get compassionate assistance with finding a mental or chemical health care professional in your current plan network. Our navigators can also answer your mental and behavioral health benefit questions.

Medical plan members can reach our Behavioral Health Navigators at 888-638-8787. You can also get more information about available services, programs and resources on our behavioral and mental health page.

If your plan helps cover prescription medicines, our pharmacy services teams are here for you:

• Talk to our Pharmacy Navigators for answers to your medication questions, including where to find affordable pharmacies near you, effective alternatives to high-cost drugs and more. Just call 866-836-6938 and ask for a pharmacy navigator.
• If you’re currently taking more than one medicine, you can also connect with a Medication Therapy Management (MTM) pharmacist to review your current prescriptions, see how they interact, look at possible alternatives and more. Sign in to find an MTM pharmacist near you, or call 952-967-7969 to schedule an appointment by phone or in person.