Contact information and support for health insurance plan members

CareLine nurses can answer your general health questions 24/7/365. If you’re feeling ill, you can get advice on whether you should see a doctor, go to urgent care or head to the emergency room. You can also get help with medication questions, effective home treatment options and more.

Reach CareLine anytime at 800-551-0859. You can also visit our health library for general medical information.

Are you a parent-to-be or a new parent? If you need help, our staff of OB-GYN nurses is here for you 24/7/365 with:

You can reach BabyLine anytime at 800-845-9297.

Our knowledgeable team of nurses can help you make informed decisions about your health care, especially when it comes to newly diagnosed and chronic conditions. They’ll help you work within your plan benefits to choose treatment options that are both effective and economical.

If you’re a medical plan member, reach our nurse navigators by calling Member Services at the number on the back of your member ID card, or sign in to send us a message.

If you need help managing your health, we have resources and programs for weight management, pregnancy, quitting tobacco, rare and chronic conditions, and much more. We also offer condition management support services to help coordinate care for eligible members who need additional assistance.

Get compassionate assistance finding a mental or chemical health care professional in your current plan network. Our navigators can also answer your mental and behavioral health benefit questions.

Medical plan members can reach our behavioral health navigators at 888-638-8787. You can also get more information about available services, programs and resources on our behavioral and mental health page.

Our Member Services team can answer your pharmacy benefits questions based on your specific plan, prescriptions and location. You can also get information about which drugs are covered, in-network pharmacies, prior authorizations, formulary exception requests and much more. Start by calling Member Services at the number on the back of your member ID card, or sign in to send us a message.

You also have access to additional programs, services and tools that can help you save money and get the most from your prescription drug coverage, like our drug cost calculator, prescription mail order, medication therapy management (MTM) and more.