Patient information
Helpful information for your stay at Hutchinson Health
At Hutchinson Health, we want you to feel at home during your stay with us. Every member of our team is committed to providing you with exceptional care, making sure that you feel comfortable and supported.
Our services and amenities
Whether you’re here for a clinic appointment or a hospital stay, you’ll find a wide range of services and amenities to keep you comfortable:
Wi-Fi, phone and TV –You’ll find free wireless internet throughout the hospital, as well as in two marked areas in our parking lots. Patient rooms are equipped with televisions and phones.
Dining options –The Dining Center serves a range of foods, including gluten free, sugar free and vegetarian options. It’s open to the public at mealtimes. Grab-and-go breakfast items are available from 7:30 to 10:30 a.m. Grab-and-go lunch items are available starting at 11:30 a.m., and hot lunch is served starting at noon until 1:30 p.m. Dinner is served from 5 to 6 p.m.
Spiritual care –There is a small chapel located across the hall from the Emergency Center. Pastors and social workers from the community are available to help meet your religious and spiritual needs. To connect with these services, talk to your nurse.
Gift shop – Gift Shop now open Tuesday, Wednesday, Thursday, Friday from 9:30AM to 3:30PM.
Patient suites in our new inpatient wing are bright and modern.
Make yourself at home in spacious waiting areas that are bright and comfortable.
Our experienced care team can provide friendly help and answers to your questions.
The lobby of our Cancer Center is a bright and comfortable space for patients and their families.
The Cancer Center’s calming space is bright and airy with a soothing design.
We offer private birthing suites with one-on-one support during labor and delivery.
The Physical Rehabilitation Center is a state-of-the-art facility located within the Orthopedic and Rehab Clinic.
Our occupational therapists are dedicated to helping you work on the physical, cognitive and visual skills necessary to complete your daily activities.
Patient guidelines
Smoking
We are a smoke-free environment. We ask that you do not smoke anywhere on the hospital campus, including entrances and walkways.
Visitors
In order to keep our patients, guests and care team healthy during the COVID-19 pandemic,
Registration information
Items to bring when you check in
Bring the following information with you to your scheduled admissions appointment:
- Your current health insurance cards (If you have more than one insurer, bring the information for each one.)
- Any paperwork that your doctor gave you or that arrived in the mail ahead of time
- Picture ID and your social security number
- A parent or guardian, if you’re under 18
- Your health care directive, power of attorney or living will, if you have one
Items to bring for your hospital stay
Bring anything you use for healthy living, including your glasses, hearing aids or cane. You may also be more comfortable having your own pajamas, bathrobe, toiletries and slippers with you. Young children should bring their favorite blanket or toy for comfort.
Unless your doctor tells you to bring your medicine, it’s best to leave it at home. However, bring a list of the medicine you’re taking, the dosage, and what (if any) you’ve taken the day of admission.
It’s best to leave valuables at home or with a trusted person for safekeeping.
Quality care and patient safety
Patient experience
We’re committed to delivering the utmost in patient care, putting quality, health and safety at the forefront of everything we do. To measure the quality of care, we turn to the people who know best: our patients. We collect extensive survey data, rating many things from communication with your care team to the cleanliness of your room. You may receive an email, phone call or mail-in survey after your stay.
Patient safety
Hutchinson Health has been at the forefront of efforts to identify and enhance patient safety. Some of the strategies we follow to deliver safe, effective patient care include hand washing best practices and a culture that focuses on safety, as well as our Red Slipper program, in which patients who might be at risk of falling are asked to wear special red non-slip socks that help our care team easily identify and assist them.
We are committed to a safe, respectful and healing environment.
We do not allow threats, aggression, abuse, harassment or discrimination toward anyone for any reason. We will take action to ensure the safety of all patients, staff and guests.
Questions, concerns and compliments
If you have questions, concerns or compliments about the safety or quality of patient care, please
We are a Joint Commission-accredited facility. If your concern is not resolved to your satisfaction, you have the right to request a review by The Joint Commission Office of Quality and Patient Safety.
- Office of Quality and Patient Safety, The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181 - Minnesota Board of Medical Practice
2829 University Ave. SE, Suite 500
Minneapolis, MN 55414
800-657-3709 - Office of Quality & Patient Safety
85 East Seventh Place, Suite 220, PO Box 64970
St. Paul, MN 55164
800-369-7994 - Office of Ombudsman for Long-Term Care
PO Box 64974
St. Paul, MN 55164
800-657-3591
Medical records and other health information resources
It’s our responsibility to ensure that your medical records stay confidential and that they are maintained and released in accordance with the law.
Request your medical records online or download the form
You can request your medical records online. To get started,
- You can also
complete our online medical record request form . - Or download this
Authorization for Release of Information (PDF) to request access to your patient health information.
If you’d like your care team to verbally share information with family or friends, please use this
If you’d like to request a change to your medical records, please use this
Request your immunization records
You can access your immunization records when you
Fees
We charge a reasonable, cost-based fee for copies of medical records.
- There is a flat fee of $6.50 plus tax for electronic copies of medical records that are a combination of electronic records and paper copies.
- There is a 10 cent charge per page for paper copies of medical records that are a combination of electronic records and paper copies.
- There is an 8 cent charge per page for electronic copies of medical records that are paper copies.
It usually takes 5-7 business days for us to provide copies of your medical records after we receive payment, depending on the type of records and the dates of service you request.
Patient rights
You have certain rights as a patient in a Minnesota hospital. It’s important for you to know about these rights so you can take an active role in your health care and promote your well-being and recovery.
Patient and family responsibilities
As a patient at Hutchinson Health, we hope that you take an active role in your care. We expect that you will be responsible for things such as providing accurate information about your health and asking questions if you don’t understand your treatment options.
1. Providing accurate and complete information about present and past illnesses, hospitalizations, medications and other matters relating to your health.
2. Providing complete and accurate information, including full name, address, home telephone number, date of birth, Social Security number, insurance carrier and employer, when it is necessary.
3. Reporting unexpected changes in your condition to your doctors and nurses.
4. Asking questions when you do not understand your treatment or what is expected of you.
5. Following the treatment plan recommended by your health care team.
6. Your actions if you refuse treatment or do not follow your health care provider’s instructions.
7. Keeping appointments and, when you are unable to do so for any reason, notifying the health care provider or health care facility.
8. Ensuring that the financial obligations of your health care are fulfilled as promptly as possible.
9. Complying with the hospital’s rules and regulations affecting patient care and conduct.
10. Being considerate of the rights of other patients and hospital personnel, and assisting in the control of noise and number of visitors.
11. Being respectful of the property of other persons and the hospital.
12. Leaving valuables at home and bringing only those items necessary during your hospital stay.