Expert emergency care in New Richmond

Life is full of surprises, and sometimes we find ourselves needing medical care fast. At the Westfields Hospital Emergency Center, we’ve been providing trusted emergency care to the New Richmond community since 1950. 

Our center is staffed by full-time, board-certified emergency medicine doctors and nurses who provide expert care for emergency injuries and illnesses 24/7. We’re designated as a Level IV Trauma hospital by the State of Wisconsin, and our emergency medicine specialists are the same world class physicians who serve at the Regions Hospital Emergency Center in St. Paul.

Westfields provides standardized stroke readiness care and has a depth of resources to support cardiac care, trauma and mental health emergencies. We specialize in treating a wide range of emergency conditions for adults and children. When necessary, we’re also prepared to coordinate transport to other hospitals, including Regions Hospital Level I Trauma Center, Heart Center and Burn Center, or the hospital of your choice.

As part of the HealthPartners network of hospitals and clinics, our electronic medical record system connects all of our locations so your care is streamlined and efficient.

Call 911 if you need emergency assistance.

Emergency Center services

Our board-certified doctors and experienced team members provide expert emergency care for illnesses and injuries. Some of the emergency medical services we provide include:

  • Asthma and respiratory care
  • Concussions and traumatic brain injury diagnosis and treatment
  • CT scans, MRIs, ultrasounds and X-rays
  • Heart attack and cardiovascular disease treatment
  • Infections
  • Mental and behavioral health care
  • Pediatric care
  • Stroke care
  • Treatment for broken bones, dislocations, sprains and fractures
  • Treatment for wounds, lacerations and burns
  • Trauma care
What to bring

When you can, it’s helpful to bring a few things with you to the Emergency Center, including:

  • Medicine – Bring a list of all the medicines you’re taking, including current prescriptions, over-the-counter medicines and vitamins.
  • Medical equipment – If you use any medical equipment on a daily basis, like an oxygen tank or inhaler, it’s a good idea to bring it with you.
  • Health records – Bring medical records and other documentation of health issues, recent illnesses or allergies.
  • Important contact information – You or your doctor may need to call an emergency contact or other loved ones while you’re at the emergency center. Have those phone numbers handy.
  • Insurance information – Bring your insurance card with you to help ensure that you’re billed correctly.
Mental and behavioral health services

If you or someone close to you is in an urgent mental health situation – such as severe depression symptoms, panicked thoughts or trouble breathing – our emergency mental health care team is ready to help. Our staff is specially trained to provide care in emergencies involving mental health or substance use issues. We can provide treatment in an emergency and connect you with ongoing support, including outpatient services or inpatient treatment at another facility.

We’re also one of the seven hospitals that has collaborated to bring skilled and licensed behavioral health professionals to patients in times of crisis through our Emergency Department Behavioral Health Tele-Video Program (EDBHTV).

If you or someone you care about is in immediate danger, call 911. You can also call the National Suicide Prevention Lifeline at 1-800-273-8255 for confidential support 24/7.

Care after a sexual assault

If you’ve just experienced a sexual assault, it’s important to get the care and support you need right away. Our experienced nurses are here for you. Come to the Emergency Department or call us at 715-243-2600 for more information and instructions about your visit.

Frequently asked questions (FAQs)

Parking for the Emergency Center is located off Hospital Road, in the lot directly outside the Emergency Center entrance. If you need a wheelchair or help getting from your car, please call ahead and a staff member will meet you at the emergency entrance for assistance.

When you arrive at the Emergency Center, a registration staff member will welcome you at the main desk. Then a registered nurse will meet with you briefly to assess the nature of your illness or injury based on your symptoms and history.

If your condition is life threatening or critical, you will receive immediate attention. While an emergency doctor will lead your care, your medical team may include physician assistants, registered nurses and nursing assistants.

Yes, your family can be with you in the Emergency Center. We recommend that only one family member or friend is with you at any given time. Because we’re taking steps to keep our patients safe and stop the spread of COVID-19, you may be asked to follow additional visitor requirements.

The severity of your illness or injury may determine the amount of time you’ll be asked to wait. Patients with emergency medical conditions like severe bleeding, chest pain or signs of stroke, for example, must be seen immediately.

Beyond providing excellent technical care, we focus on getting face-to-face with patients and their families as soon as possible, without a long stop in the waiting room. 

A non-emergency is one that isn’t life threatening. Non-emergencies include things like cold and flu symptoms, sunburns, minor cuts, skin rashes or muscle sprains. These illnesses and injuries can be treated at our primary care or urgent care clinics on campus, helping to keep the emergency center free to handle situations that are more serious.