Traveling with your insurance plan

When traveling, the only thing you should worry about is squeezing in all the sights. But the unexpected can happen, and it’s best to be prepared. As a HealthPartners member, you’ll be able to get the help you need while away from home.

With resources like Virtuwell 1 – our 24/7 online clinic – and our no-cost 24/7 nurse line, you can reach us from wherever you are. We’ve also partnered with Assist America® to make sure you have support if you’re more than 100 miles from home or traveling internationally.2

Health plan travel tips and resources for our members

HealthPartners can provide travel support before and during your trip. Learn more below about your plan, travel medicine, 24/7 online care and how to contact a nurse.

As you prepare for your trip, make sure to review your plan details regarding travel. Many of our networks include providers across the United States who can help you stay healthy – sign in to search your network.

It’s also a good idea to review your coverage so you understand what costs you can expect for in- and out-of-network care. But remember that you’re always covered for emergency care at in-network levels, no matter where you are.3 You can sign in to review your coverage.

If you have a Medicare plan with us, you may also enjoy additional travel perks that come with your Medicare travel coverage.

Visiting a travel medicine clinic before you take off can help you stay healthy wherever your journey takes you. Travel medicine specialists use the latest international health guidelines to get you the vaccines, medicines and information you need, no matter where you’re headed.

When you need a diagnosis and treatment quickly, our 24/7 online clinic Virtuwell is here for you.1 Virtuwell can treat over 60 common conditions – just answer a quick online survey about your symptoms and receive a personalized treatment plan (and prescriptions, if needed) in about an hour. With many HealthPartners plans, there’s no cost to you.

It can help to talk with someone directly about your symptoms. We have nurses available 24/7 at our CareLine to provide guidance on what to do about that nagging cough, high fever or unexplained rash. There’s no cost to get your questions answered and have help deciding whether you should see a doctor.

Call the number on the back of your member ID card or 800-551-0859 to talk with a nurse anytime.

We’ve partnered with Assist America to ensure you have help wherever you go. When you’re traveling internationally or you’re more than 100 miles from home, Assist America’s resource network can support you.2 Assist America services are available to individual, family, group and Medicare plan members.

Call Assist America 24/7 to get help with:

    • Filling lost prescriptions
    • Finding a translator
    • Locating good doctors
    • Finding pre-trip information, such as immunization or visa requirements
    • Getting admitted to the hospital
    • Tracking down lost luggage

    International travel coverage with your HealthPartners health insurance

    When you’re far away from home, your HealthPartners plan can help you get needed care:

    • All plans cover international emergency care at in-network levels.3
    • Other health care abroad is covered under any out-of-network benefits you have. Not all plans include out-of-network coverage.

    Before you travel overseas, sign in to review your coverage and see how your plan covers emergency and out-of-network care. If you do get care, remember to save all your paperwork and receipts. You’ll need to include these with your claim to get reimbursed according to your plan benefits.

    Regardless of what kind of coverage you have, you can use Assist America for travel assistance any time you’re more than 100 miles from home. Assist America’s services include helping you find a doctor or clinic near you, anywhere in the world.

    Download the HealthPartners app and take your plan on the go

    With the HealthPartners app, available for iOS and Android, we’re always by your side:

    • Find covered care nearby and see cost estimates
    • Quickly refill prescriptions via mail or compare pharmacy prices
    • Check your benefits and claims – anytime, anywhere
    • Always have your member ID card in your pocket
    Download on the App Store for iOS
    Download on the Google Play Store for Android

    Additional information

    1Virtuwell is only available if you live in or you’re traveling in Arizona, California, Colorado, Connecticut, Iowa, Michigan, Minnesota, New York, North Dakota, Pennsylvania, South Dakota, Virginia or Wisconsin.

    2Assist America services are only available during the first 90 consecutive days that you're away from your home and all arrangements must be made through Assist America.

    3Emergency  care is covered at in-network levels, but follow-up, non-emergency care may be out of network. Before you begin this kind of care away from your plan’s service area, we recommend checking your provider’s network status and your plan’s coverage.