Regions Hospital is committed to providing excellent customer service, and this includes the billing process. For that reason, we will assist you with any questions you may have regarding insurance or other coverage for your bills. While it is your responsibility to know your health care benefits, one of our financial counselors can be available to you for assistance.
Please be prepared to provide a copy of your health insurance card. We may also ask for special insurance forms that are supplied by your employer or insurance company. You will be asked to assign benefits from the insurance company directly to the hospital.
If you are a member of a health maintenance organization (HMO) or preferred provider organization (PPO), we need a copy of your HMO or PPO card. Your plan may state that you need the insurance company to approve treatment before you receive care or that you need your primary doctor to give you permission to see a specialist. You are responsible for following your insurance plan. If your plan’s requirements are not followed, you will need to pay for the services provided in the hospital. Some doctors may not be included in your plan so their services may not be covered.
We need a copy of your Medicare card to process your Medicare claim. You should know that the Medicare program will not pay for certain items and services it considers preventive or not medically necessary such as cosmetic surgery, some oral surgical procedures, personal comfort items, hearing evaluations and others. You are responsible for deductibles and co-payments.
We need a copy of your Medical Assistance card. If you have a card supplied by a prepaid Medical Assistance program such as an HMO carrier, we need to see that card as well. Medical Assistance limits the number of services and items. Medical Assistance, like most insurance companies, does not pay for the cost of a private room unless it is medically necessary.
A Regions Hospital financial counselor will discuss your financial options with you. In some cases, it may be possible for you to apply for Medical Assistance before discharge. Sometimes, a referral for assistance may be sent to the county you live in to speed the process. The financial counselor will talk with you about several options that may offer some help with your bill.
The hospital will send a bill to your health care insurer for you if you have insurance coverage. Remember, your policy is a contract between you and your health care insurance company and you have the final responsibility for payment of your hospital bill.
If you are uninsured, you will receive one summary statement that includes the fees for hospital services. The fees for hospital services fall into two categories:
The fees for observation status and inpatient status are different. Your doctor should inform you of your status because there are different coverage amounts for your insurance.
You may receive separate bills from the physicians involved in your care. The fees for your doctors will be billed separately. If you have certain tests or treatments in the hospital, you may also receive bills from doctors you did not see in person. These bills are for professional services by physicians who diagnose and interpret test results. Pathologists, radiologists, cardiologists, anesthesiologists and other specialists perform these services and are required to submit separate bills. Should you have any questions regarding the physicians’ billings, please call the telephone number(s) printed on their bills.
Our Know Your Cost team members walk you through the cost of office visits surgical procedures, imaging, lab work and more. You’ll talk to a real person and get a detailed estimate. The Know Your Cost team is available Monday through Friday, from 8 a.m. to 5 p.m. at the following telephone number:
In addition, if you’re a HealthPartners insurance member, you get a detailed out-of-pocket cost estimate.
In accordance with the Affordable Care Act, you may view Regions Hospital’s charges at the Minnesota Hospital Association .