Patient billing, financial support and price transparency

Patient billing and financial support at Regions Hospital

Managing the costs of care for an illness or injury can be difficult. It’s even more challenging when you don’t understand what those costs are, what you owe, or what is covered by your insurance.

Our Patient Accounting Customer Service team is here to help you understand your care statement and your financial support or payment options.

Phone numbers:
651-254-4791 (local)
877-974-3600 (toll free)
651-254-1684 (fax)

Phone hours:
Monday – Friday, 8 a.m. to 4:30 p.m.
In-Person hours:

Monday - Wednesday, & Friday 8 a.m. to 4:30 p.m.
Thursday 8 a.m. to 3:30 p.m

If you have questions about your Regions Hospital bill or account, you can email us a secure message using our online form and we'll get back to you within two business days.

We know that health care costs can add up quickly. We’re committed to meeting the medical needs of our community. This includes offering financial assistance for those patients who need care but have difficulty with expenses.

For a copy of our financial assistance policy, call 651-254-4791 (local) or 877-974-3600 (toll free) or view it online in English (PDF), Spanish (PDF), Somali (PDF), Vietnamese (PDF), Hmong (PDF), Russian (PDF) or Karen (PDF).

You may also read a summary of eligibility, how to apply and how financial assistance is calculated in English (PDF), Spanish (PDF), Somali (PDF), Vietnamese (PDF), Hmong (PDF), Russian (PDF) or Karen (PDF).

In connection with our Financial Assistance Policy, we also keep a list of departments, services and providers who give care at Regions Hospital. The list specifies which ones are covered by the Financial Assistance Policy and which ones are not. View the provider list online in English (PDF), Spanish (PDF), Somali (PDF), Vietnamese (PDF), Hmong (PDF), Russian (PDF) or Karen (PDF).

View our Billing and Collections Policy in English (PDF).

Apply for financial assistance

Apply for financial assistance online with your HealthPartners account, or

Download the application in English (PDF), Spanish (PDF), Somali (PDF), Vietnamese (PDF), Hmong (PDF), Russian (PDF) or Karen (PDF).

Complete the application and provide the necessary income verification. This may include copies of your most recent federal tax returns and/or other verifications of household income. If you’re currently receiving disability income, provide a copy of your most recent award sheet as well as a copy of your most recent tax return. The financial assistance application must be completed in its entirety to process the application.

Application forms must be returned to Regions Hospital in person, by mail or by fax. Our address and fax number are included on the application for your convenience. When your application and documents arrive, they will be reviewed.

Assistance is based on federal poverty guidelines, size of family, household income and expenses, etc. We expect our patients to pursue all sources of payment for expenses before help can be granted.

Knowing how much your medical care will cost before you visit a doctor can help you plan for upcoming health care needs.

Call the Know Your Cost team

Our Know Your Cost team members walk you through the cost of office visits, surgical procedures, imaging, lab work and more. You’ll talk to a real person and get a detailed estimate.

If you’re a HealthPartners insurance member, you get a specific out of pocket cost.

Call our Know Your Cost team at 1-844-997-COST. Available Monday – Friday, 8 a.m. to 5 p.m. CT.

When calling, try to have as much information about the care you need as possible. Gather information like the doctor you wish to see, the location and the type of visit. Each of these factors may have an impact on your out-of-pocket cost.

You can also use our online patient estimate tool to get a cost estimate and learn about how much you’ll likely pay out-of-pocket.

See a list of hospital standard charges

The federal government requires hospitals to post a list of standard charges reflecting each inpatient and outpatient service and item provided by the hospital.

Regions Hospital is committed to making outstanding care available to you in the right place, at the right time. Our standard charges may be far different than the amounts you are expected to pay. Regions Hospital has negotiated varying discounts with Medicare, Medicaid and most private insurance plans. We can help you figure out how much you’ll have to pay if you call Regions Hospital at 651-254-1884. They can help you work with your insurance company to understand your actual out-of-pocket costs.

Understand hospital-based clinic billing

Our hospital-based clinics may charge a separate facility fee depending on your health insurance. This can result in a higher out-of-pocket expense. Knowing this ahead of time can help you plan for your care expenses.

Check your insurance coverage

Please note, we aren’t able to tell you which services your insurance covers. If you aren’t sure what your insurance covers, the best thing to do is call the number on the back of your card.

Don’t have your card in front of you? Here are the member services numbers to common insurance providers: